Free spins: three questions before the first spin
Free spins are spins on a set slot that are not charged to your balance. They can come with a welcome package, as a reload offer, a tournament prize or a VIP reward — and sometimes as free spins with no deposit. The spins themselves are simple; what happens to their winnings is where it gets complicated.
Bonus size, percentage and validity depend on the account and the date. We do not publish Valmo's offer figures because they change — the current offer is in the cashier and the bonus terms.
How to use free spins: three questions
- Which slot? Spins are usually tied to one game and cannot be used on another.
- What is each spin worth? That sets the size of any win and is stated in the offer terms.
- Are winnings cash or bonus money? If bonus money, free spins wagering applies.
How spins reach your account
Sometimes spins appear automatically; sometimes you activate them in the promotions section or by opening the slot. If they are missing, check whether the deposit met the minimum, whether the offer applies to your account and whether the deadline has passed. If everything is in order, contact support with a screenshot of the offer.
Free spins wagering
| Situation | Meaning |
|---|---|
| Winnings are cash | Withdrawable straight away |
| Winnings are bonus money | Wagering applies |
| Winnings are capped | Anything above the cap is lost |
| Deadline | Unused spins and winnings expire |
Avoiding a dispute
Screenshot the offer before activating and keep the game history showing the spins. If winnings do not arrive or are smaller than expected, the game history and round IDs are your evidence.
Illustrative example: how the dispute starts and how to avoid it
A player received 50 free spins but used them over several sessions. After the first session the rest expired, because the terms set a 24-hour deadline from activation, not from the first spin. The deadline was written down, but the player had read only the offer's headline. Lesson: the clock often starts at activation.
Free spins: checklist
- The game the spins apply to.
- Value per spin in euros.
- Winnings as cash or bonus money.
- Deadline and when it starts.
Other bonus types: Welcome bonus · Reload bonus · No deposit bonus · Promo codes · Cashback · VIP programme · Refer a friend · Wagering requirements · Bonus terms.